Returns & Refunds

Need to return something? Just email us at  returns@heatingcomponents.co.uk

We want you to be completely happy with your purchase from HCE Trade. If something isn’t quite right, we’ll do everything we can to sort it out quickly and easily. Please follow the steps below to help us help you.

Download our Returns Forms

Returning an Item.

• Download the returns form.
• When the goods are returned the original delivery note number or invoice number must be quoted. The HCETRADE returns policy is as follows and relates to both the product and the packaging it comes in.
• Faulty returned parts will be sent to the manufacturer and tested. If the part is deemed faulty by the manufacturer, HCETRADE will credit 100% of the original value of the part to the Customer account. If the part is deemed not faulty and HCETRADE accept that item back in to its stock profile, the restocking charge will be 25% otherwise the stock will be returned to the customer and the full invoice value will be payable.
• Non faulty stock returns returned within 30 days of the purchase date, and providing the criteria above is met, and prior consent is obtained by HCETRADE, HCETRADE will credit -10% of the original price of the part(s) to the Customer account.
• PCBs and any gas carrying or gas controlling parts are strictly non-returnable.
• HCETRADE is not bound to accept non stocked items back into stock where the item is not a part of the HCETRADE core range and was ordered especially for the Customer.

Updated: July 2025